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Returns

The right to withdraw from the contract (RETURN OF GOODS) in case of distance sales involving CONSUMER.

    Pursuant to Article 27 of the Law on Consumer Rights (Journal of Laws 2014, item 827), CONSUMER concluding a "distance contract" - has the right to withdraw from the contract without giving any reason - within 14 calendar days from the date of taking possession of the PRODUCT. In case of withdrawal from the contract, the CONSUMER is entitled to a refund of the costs incurred.

    Within 14 days you have the right to withdraw from this contract without giving any reason. The withdrawal period expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item.

    To exercise your right to withdraw from the contract, please inform us (Fooqs Krzysztof Biegała, 2a Wrzesińska St., 62-025 Kostrzyn, e-mail: office@fooqs.com, tel. +48 606 909 879) about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, or by e-mail).

    In order to observe the deadline for withdrawal from the contract, it is sufficient for you to send information on the exercise of your right of withdrawal before the expiry of the deadline for withdrawal from the contract.

    The customer who used the delivery option , "personal collection" at the premises of Fooqs may also return the product in person. In this case, go to the company's headquarters and deliver the product there, together with the completed withdrawal form.

    The SELLER will not accept shipments sent "cash on delivery". The return shipment should be properly protected against damage in transit.

Effects of withdrawal from the contract:

In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the method of delivery chosen by you, other than the cheapest ordinary method of delivery offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal. We will refund the payment using the same means of payment used in the original transaction, except for payment by simple transfer and cash on delivery, where the refund will be made to the bank account number indicated in the withdrawal form. You will not incur any fees in connection with this return. We may withhold the refund until we receive the item or until you provide us with proof of its return, whichever event occurs first. If the Consumer has received the items in connection with the contract, you will have to bear the direct costs of returning the product. You will only be liable for any diminution in the value of the item resulting from your use of it other than what was necessary to ascertain the nature, characteristics and functioning of the product.

In the event that a refund is required for a customer's payment card transaction, the seller will make a refund to the bank account assigned to the purchaser's payment card.

Model withdrawal form:

(this form should be completed and sent back only if you wish to withdraw from the contract)

    Addressee [Fooqs Krzysztof Biegała, 2a Wrzesińska Street 62-025 Kostrzyn, e-mail: office@fooqs.com]

    I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*) the contract for delivery of the following items(*) the contract for work consisting in the performance of the following items(*)/the provision of the following service(*)

    Date of conclusion of the contract(*)/collection(*)

    First and last name of the consumer(s)

    Address of the consumer(s) and bank account number to which the returned goods are to be refunded

    Signature of the consumer(s) (only if the form is sent in paper version

    Date

(*) Delete unnecessary.

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